Refund policy

Scope

This policy covers paid educational programs sold by Digitalcloudservices under a signed enrollment agreement or invoice. The website does not process checkout payments; refunds apply to fees actually paid to us.

Eligibility and timeframe

You may request a full refund within seven (7) calendar days of payment if the cohort has not yet held its first live session and you have not downloaded restricted template packs marked as non-returnable in your agreement.

Partial refunds

If you withdraw after the first live session but before the midpoint of a multi-week cohort, you may receive a partial refund of fifty percent (50%) of tuition, less any documented third-party platform fees we cannot recover. Withdrawals at or after the midpoint are not eligible for partial tuition refunds.

Non-refundable items

The following are non-refundable once delivered or consumed: privately scheduled one-to-one coaching hours already held, custom desk assessments completed, and third-party exam vouchers purchased on your behalf at your request.

Refund process

Email contact@digitalcloudservices.digital with the subject “Refund request,” your full name, invoice number, program name, and reason. We confirm receipt within two business days and may ask for identity verification matching the payer.

Processing time and method

Approved refunds are issued within fourteen (14) business days to the original payment method when possible. Bank transfers may take additional clearing time depending on your institution. We do not issue cash refunds.

Cancellations by Digitalcloudservices

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort. We are not responsible for travel or ancillary costs you arranged independently.

Exceptions

Documented medical emergencies or mandatory military service may qualify for a goodwill credit or expanded partial refund at our discretion. Chargebacks filed without contacting us first may delay resolution while we investigate.

Contact for refund requests

Email: contact@digitalcloudservices.digital · Phone: +82-4-386-3994 · Street: 565-4, Hwangsang-dong; City: Gumi-si; State/province/area: Gyeongsangbuk-do; Country calling code: +82; Country: Korea